Suspend and Reactivate Outreach Services for a Patron

When you suspend outreach services for a patron, the patron is not included in automatic selection list processing.

To temporarily suspend outreach services for a patron:

1. Open the Reader Services view of the patron’s Patron Status workform, if it is not already open. See Set up outreach services for a patron.
2. Select Inactive in the Outreach Services Status box.
3. Specify the date to reactivate outreach services in the Reactivate box. You can type a date in the format mm/dd/year, or click  and select a date from the calendar.

When the date is reached, the patron’s outreach service is automatically reactivated. The status is Active.

Note:
To reactivate a patron’s outreach service manually, select Active in the Status box and specify today’s date.

4. Select File > Save to save the settings.

Related Information

To permanently remove a patron from outreach services, clear the Outreach Services checkbox on the Reader Services view of the patron’s Patron Status workform.

Note:
If your branch uses Outreach Services but has not enabled reading histories for non-outreach services patrons, when you remove a patron from Outreach Services by clearing the Outreach Services checkbox, the patron’s reading history will not be cleared. The history remains unless items are manually removed. See Remove items from a patron’s reading history.